Policy
Refunds & returns
Faulty devices replaced or refunded within 30 days of delivery. Contact orders@premiumaussievaporizers.com or call +61 480 803 149 to start a return.
30 days
Window to report a faulty device from the date of delivery.
Replace or refund
Your choice on any device confirmed faulty by our team.
24 hours
Typical response time on return requests, Mon–Fri 9am–5pm AEST.
Start a return
Email orders@premiumaussievaporizers.com or call +61 480 803 149 with your order number and a short description of the fault.
Returns address: Prime Vapes Shop, 10 Little Riley Street, Surry Hills NSW 2010, Australia
Adult use only
Keep out of reach of children. Not for non-smokers. Not for pregnant or breastfeeding women. If you experience adverse effects, discontinue use and consult a medical professional.